Advanced Workflows affect system performance
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server Enterprise version 6.2 and later SYMPTOMMultiple simultaneous Advanced Workflow Engine (AWE) Tasks affect system performanceRESOLUTIONAdjust the...
View ArticleCannot access Java-based web client
THE INFORMATION IN THIS ARTICLE APPLIES TO:All Globalscape products that use Java See also KB article "Extra Java security warnings appear when trying to run the application,"...
View ArticleLDAP Authentication fails when connecting to a SunOne Directory Server
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server v6 and later SYMPTOMLDAP Authentication fails when connecting to a SunOne Directory Server.RESOLUTIONIn the Sun Directory LDAP server, pagecontrol...
View ArticleEFT Server v6.4 does not work with DMZ Gateway v3.3
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server v6.4.xDMZ Gateway v.3.3x SYMPTOMEFT Server v6.4.x cannot work with DMZ Gateway v3.3.x.RESOLUTIONTo use DMZ Gatewayv3.3.x, you must upgrade to EFT...
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Extra Java security warnings appear when trying to run the application
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express, v3.3 and laterEFT Server, v6 and laterWeb Transfer Client (WTC)Secure Ad Hoc Transfer Client (SAT)SYMPTOMExtra Java security warnings appear...
View ArticleChanging a User Password on AD/LDAP Sites
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server versions 5.2.5 and laterQUESTIONCan I turn on/off the Change Password feature for AD users in the Web Transfer Client?ANSWERActive Directory (AD)...
View ArticleFile attachment causes Outlook 2013 or the system to hang
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express, versions 3.3.0 - 3.3.5.xSYMPTOMAttaching a file to an email may cause Outlook 2013 or the system to hang under certain circumstances. This may...
View ArticleHow do I use the COM API to copy (duplicate) Advanced Workflows or import...
THE INFORMATION IN THIS ARTICLE APPLIES TO: version 6.5 and laterQUESTIONHow do I use the COM API to copy (duplicate) Advanced Workflows or import existing Workflow files (.aml)?ANSWERTo copy and...
View ArticleCan I use Mail Express with Office 365?
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express version 3.x and laterQUESTIONCan I use Mail Express with Office 365?ANSWERYes. You will need to set up an SMTP relay in Office 365.MORE...
View ArticleCan GlobalSCAPE products be exported from the United States? (ECCN and CCATS...
THE INFORMATION IN THIS ARTICLE APPLIES TO:Secure FTP Server (All Versions) EFT Server (All Versions) CuteFTP Pro (All Versions) CuteZip (All Versions)QUESTIONCan GlobalSCAPE products be exported from...
View ArticleSales of CuteBackup have been discontinued
THE INFORMATION IN THIS ARTICLE APPLIES TO:CuteBackup, all versionsDISCUSSIONAfter careful consideration, we have discontinued CuteBackup. We will continue support for existing CuteBackup customers...
View ArticleAre EFT and Mail Express certified for use with Windows Server 2012?
THE INFORMATION IN THIS ARTICLE APPLIES TO: EFT v6.5 and laterMail Express v3.3 and laterQUESTIONAre EFT and Mail Express certified for use with Windows Server 2012?ANSWERYes. Both EFT and Mail Express...
View ArticleOn Windows XP, the Outlook Add-In (OAI) cannot connect to Mail Express via...
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express, versions 4.0 and laterSYMPTOMOn Windows XP, the Outlook Add-In (OAI) cannot connect to Mail Express via the DMZ Gateway.RESOLUTIONWindows XP...
View ArticleUsing an SSL Certificate in an Event Rule
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server Enterprise versions prior to v6.2***The registry key below should not be used starting with EFT Server Enterprise v6.2, because that feature has...
View ArticleDo EFT Server and CuteFTP Pro support TLS 1.2?
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server™, all versionsCuteFTP Pro®, all versionsQUESTIONDo EFT Server and CuteFTP Pro support TLS 1.2?ANSWERNeither EFT Server nor CuteFTP Pro currently...
View ArticleTCP Firewall Port Guidelines
THE INFORMATION IN THIS ARTICLE APPLIES TO:EFT Server, all versions (Server Only)EFT Server Enterprise, all versions (Client and Server)CuteFTP, all versions (Client Only)DISCUSSIONFollowing is an...
View ArticleRFCs Referenced in EFT Documentation
Listed below are several of the RFCs referenced in EFT documentation.RFCDescriptionURLGS URL775DIRECTORY ORIENTED FTP...
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Configure WAFS Metadata Cleanup to Run at a Specific Time
THE INFORMATION IN THIS ARTICLE APPLIES TO:WAFS v4.3DISCUSSIONIn WAFS v4.3 and later, you can schedule metadata cleanup to run at a specific time (preferably outside of business hours) with the...
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Increase Vault Disk Space with Compression
THE INFORMATION IN THIS ARTICLE APPLIES TO:WAFS v4.3 and laterDISCUSSIONIn WAFS v4.3 and later, you can configure the Vault to compress the files and folders in the M directory for a Job (e.g.,...
View ArticleUse Alternative LDAP Attribute for Internal User's Email Address
THE INFORMATION IN THIS ARTICLE APPLIES TO:Mail Express, v3.0 and laterDISCUSSIONMail Express uses the "mail" LDAP attribute from Active Directory to populate the email address property for internal...
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