Mail Express® Outlook Add-In fails to load when opening Microsoft Outlook

THE INFORMATION IN THIS ARTICLE APPLIES TO:

• Mail Express^®, all versions

SYMPTOM

Mail Express Outlook Add-In fails to load when opening Microsoft Outlook.

RESOLUTION

Use the following workaround

1. Enable cached mode.
2. Restart Outlook.

MORE INFORMATION

Recent Microsoft updates have caused this issue for various Office applications, including the Mail Express Outlook Add-In.

Refer to the following articles for more information:

• KB2956128
• Infoworld article describing failed patch
• KB2956203