THE INFORMATION IN THIS ARTICLE APPLIES TO:
- All Products
SUPPORTED PRODUCTS
Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. The following products are supported to the extent specified. Products not listed are no longer supported.
FULL SUPPORT (Provided from the time of GA release until the End of Life or EOL2 date.)
- EFT Server 7.0 (GA release was Jul. 03, 2014)
- EFT Server Enterprise 7.0 (GA release was Jul. 03, 2014)
- DMZ Gateway 3.3 (GA release was Dec. 14, 2012)
- Mail Express 4.0 (GA release was Jan. 28, 2014)
- WAFS/CDP 4.3.0 (GA release was Apr. 02, 2014
- CuteFTP Professional 9.0 (GA release was Nov. 28, 2012)
- CuteFTP Mac Professional 3.1 (GA release was Apr. 28, 2010)
FULL SUPPORT (Wind-down Period1) (During the Wind-down Period, for Cases that are not Severity One Issues, GlobalSCAPE will typically either (i) provide an existing Bug Fix, (ii) address the issue through a regularly scheduled Maintenance Release to the current Major Release of the Licensed Software product for which EOL has not occurred, or (iii) delay resolution and determine whether it will address the issue in its normal development of future Releases. The Wind-down Period extends 6 months maximum after EOL2.)
- EFT Server 6.5 (EOL release was Jul. 03, 2014, Full Support (Wind-down Period) ends Jan. 03, 20153.)
- EFT Server Enterprise 6.5 (EOL release was Jul. 03, 2014, Full Support (Wind-down Period) ends Jan. 03, 20153.)
- WAFS/CDP 4.2 (EOL release was Apr. 02, 2014, Full Support (Wind-down Period) ends Oct. 02, 20143.)
PARTIAL SUPPORT (With Partial Support, our technical support engineers provide customers with known Bug Fixes, existing Maintenance Releases, or access to online self-help resources in response to requests for assistance. Partial Support will be subject to the availability of resources and may be limited as GlobalSCAPE determines in its sole discretion. The Partial Support period extends 12 months after GA Date4 or 6 months after wind-down period, whichever is greater.)
- Mail Express 3.3 (Wind-down Period) ended Jul. 28, 2014 - EOSL5 will be Jan. 28, 2015.)
- WAFS/CDP 4.0 (Wind-down Period) ended Feb. 22, 2014 - EOSL5 will be Aug. 22, 2014.)
For more information about Support Levels or Support Periods, please browse to the GlobalSCAPE End of Life (EOL) and Support Life Policy.
1 The Wind-down Period is the period (6-months maximum) immediately following End of Life, or EOL.
2 End of Life, or EOL, for any Major Release and its Maintenance Releases shall be the date of the release of the subsequent Major Release.
3 Or earlier in the case of an expedited Wind-down Period which is defined in the GlobalSCAPE End of Life and Support Life Policy.
4 The GA Date is the date when a new Major Release is made generally available commercially.
5End of Support Life, or EOSL, means when GlobalSCAPE ceases providing Full or Partial Support for a particular Licensed Software product.